Diamond in a sea of snakes! ..?
So.. if there is one process that bothers me more than any other, it is the process of purchasing anything that requires a Sales Person. Specifically if the purchase is measured in thousands vs. ones. Well, last weekend I had a very short and sweet encounter (which is the way I like it) with a Father/Son auto dealership in PA named GEG Automotive. Caution: This review is not for those who enjoy the shopping experience or are interested in the Sales person's bedside manner.. I found a car online that fit the description of what I (my wife) wanted. I skipped the part about the days and days of searching.. Well, I clicked the little email dealer button, which i had done before only to receive phone calls from 100 to 400 miles away from a Sales person who was only interested in me "stopping in for a test drive". "I'm 200 miles away, there will be one test drive, when I come to buy the car!" But they didn't understand those words. I need some details now. With the mileage I'm looking for, there should be no car problems you can't explain to me over the phone. Anyway the next day I get a call from a young man named Guido. Well, Guido started with the same script until I told him my situation... "Finally, someones hearing me". Well, Guido got the job done... AND SOME!! After answering all of my questions, I left him with a tentative plan to drive 300 miles to see/pick-up this automobile on the next day. Which, also needed a little "help" to be totally within my budget. (I know this is long but necessary) Well, decided to go to work (an hour in the other direction) the next morning before I totally decided to go see Guido! ETA at this point 5pm, when they close. Long story short, when we finally left home ETA was closer to 6. Tag place closes at 6. Guido, got our information and took care of all of the tag work prior to use arriving! A+!! Arrival, quarter after 7! :-(.. (wife came with, had to stop a few unexpected times. Well, and traffic..). When we arrived, he was waiting. Took a quick test drive, EVERYTHING WE EXPECTED! Tightened up the deal, met the big man in charge (Guido's Pop), chuckled a bit, took a satisfied customer pic, and we were on our way!! SHWEET!! Now, the kicker. The very next day, Guido gave me call to tell me someone had just left the dealership who had driven an hour and a half to pick that car up. Why is that so sweet, you may ask. Well, if it weren't for Guido, and his assistance (i.e., giving me what i needed to make a decision over the phone, staying after hours to accommodate my situation, taking care of my out of state tag business, squeezing the deal into my budget), I would have lost that automobile in a little over 12 hours. To sum it up, next time I want to buy a vehicle, if they have what I want, I will be calling GEG Automotive, and driving 300 miles, for that kind of service. On a FRIDAY NIGHT, even!! A+ GEG. One satisfied customer here!! Jeff B. Winchester, VA